Speakers:

Bill Himpler, President & CEO, AFSA
Chair: Tanya Sanders, Head of Wells Fargo Auto, Wells Fargo
Cliff Banks, Founder, The Banks Report
Bryan Bezold, Senior Economist, Ford Motor Company
Lena Bourgeois, Senior Vice President of Vertical Markets, Equifax
Grace Huang, President, Cox Automotive Inventory Solutions
John Murphy, Managing Director & Lead U.S. Auto Analyst in Equity Research, Bank of America Merrill Lynch

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General Session:
Keynote Address: Harnessing AI: Strategies to Transform Business, Empower Workforces, Delight Customers, and Contain RisksBusiness leaders continue to ask crucial questions about AI: How can we leverage it effectively? What are the most significant opportunities to develop our talent and enhance customer service? How can we mitigate risks associated with AI? What are the best practices for implementing AI? In this insightful session, AI futurist and entrepreneur, Steve Brown, will delve into practical strategies for adopting AI at a pace that minimizes risk, maximizes impact, and ensures competitiveness.

Speakers: 
Steve Brown, AI Expert, Futurist, Entrepreneur, & Author

AI Behind the Wheel: How It’s Steering Strategies for Auto Finance

While the financial services industry has long utilized AI and machine learning, auto financiers are now exploring innovative ways to harness advanced AI capabilities to enhance operational efficiency, customer service, and talent development. Hear from industry leaders on how they are leveraging the latest AI trends to maximize opportunities, minimize risks, and unlock potential for your business.

Speakers:
Brajesh Kumar, Chief Technology Office, Toyota Financial Services Corporation
John Pizzi, Head of Innovation & Strategic Partnerships, FIS
Joseph C. Portera, Business Chief Risk Officer, Capital One Financial Services
Chris Urban, Executive Vice President of Risk & Underwriting, Westlake Holdings

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General Session
Accelerating Talent Transformation: Key Tips and Emerging Trends
Talent management is undergoing significant disruption in pursuit of agile strategies that address changing workforce expectations, technology innovations, evolving business needs, competition for talent, and a focus on employee experience. Join talent development leaders as they discuss how people professionals are creating more engaging and empowering experiences for their colleagues, including the role AI tools can – or cannot – play in this transformation.

Speakers:
Erik Haven, EVP & Chief Human Resources Officer, GM FInancial
Robyn Jordan, Head of People, DriveTime
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General Session
Now What? U.S. Politics & Policy at a Crossroads
After a contentious and consequential 2024 election season, Americans are left with more questions than answers about leadership in Washington, trust in such longstanding institutions as the mainstream media, and uncertainty on a host of issues crucial to their daily lives and businesses. Join one of America’s most seasoned and respected political journalists for a discussion on the political and policy state of America and what 2025 may hold.

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General Session
Capital Policy Update
Amid lingering questions about consumer confidence, sustainable economic growth, deficit spending, trade issues, and the political and regulatory agendas that inform them, policymakers – elected officials, regulators, and the courts – will play significant roles in addressing these and other emerging issues. Join our esteemed government affairs leaders to learn about AFSA’s efforts on behalf of its members and the millions of customers they serve, to gain insights into the political and policy landscapes in Washington and across the states.

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Understanding and investing in customer success and long-term engagement after a vehicle sale is more crucial than ever. With an array of tools available, from analytics and automation to AI, lenders have numerous opportunities to enhance customer engagement. Join our panel to discover key strategies for unlocking post-onboarding customer engagement, the challenges involved, and how a successful strategy can drive revenue growth.

Speakers:
Katie Johar, Principal, Americas Captive and Automotive Finance Industry Market Leader,  EY
Matt Stanely, VP, Decision Science, FICO

General Session
Innovations & Insights: Fraud and Data Trends 2025
The increased digitization of the lending process, the use of big data and analytics, and efforts to enhance competitive finance offers and access to credit present opportunities that also come with heightened fraud and data privacy risks. Hear from top fraud and privacy experts about the latest trends in the fraud and data privacy space and the strategies to mitigate these risks

Speakers:
James Maguire, Senior Director, Experian Automotive
Kyle Rohrs, SentiLink Auto Finance
Dan Smith, President & CEO, Consumer Data Industry Association

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General Session
Innovations & Insights: Cybersecurity Threats and Trends 2025
As the digital landscape evolves, cybersecurity threats are becoming more sophisticated and pose significant risks to organizations. This session will provide insights into the latest strategies, techniques, and tools to future-proof your team’s skills, strengthen your defenses, and effectively respond to advanced cyber-attacks. Join us to learn how to stay ahead of emerging threats and ensure your organization’s security in 2025 and beyond

Speaker:
Carolyn Purwin Ryan, Partner, Mullen Coughlin

DEI Committee Meeting

Reception with Exhibitors

Reception sponsored by
Entertainment sponsored by

Speakers:
Tom Castriota, 2025 Chairman, NADA
Tanya Sanders, EVP, Head of Wells Fargo Auto, Consumer Lending, Wells Fargo

Sponsored by

General Session
Industry Keynote
Join Chief Executive Officer of Hyundai Motor America, Randy Parker, for his perspective on the vehicle-manufacturing and dealer industry, highlighting his leadership approach to building strong and diverse workforces and driving innovation to meet customer demand and expectations. Learn how these strategies have contributed to Hyundai’s rise as one of America’s most respected and recognizable brands.

Speaker:
Randy Parker, CEO, Hyundai and Genesis Motor North America

Speakers:
Daniel Berce, President & CEO, GM Financial
Jeffrey Butler, Jr., President, AutoNation Finance
Peter Muriungi, CEO, Chase Auto 
Cathy O’Callaghan, President & CEO, Ford Motor Credit Company 

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