Join our All-Star Pulse Panel for a comprehensive analysis of 2024 and predictions for 2025 in the vehicle finance and broader global vehicle marketplace. Discover the current economic standing, the impact of tariffs, consumer sentiments on new and used vehicles, and EVs on the vehicle finance ecosystem. Gain actionable intelligence on emerging external pressures and trends that will shape the marketplace in 2025 and keep you ahead of the curve.

Business leaders continue to ask crucial questions about AI: How can we leverage it effectively? What are the most significant opportunities to develop our talent and enhance customer service? How can we mitigate risks associated with AI? What are the best practices for implementing AI? In this insightful session, AI futurist and entrepreneur, Steve Brown, will delve into practical strategies for adopting AI at a pace that minimizes risk, maximizes impact, and ensures competitiveness.

AI Behind the Wheel: How It’s Steering Strategies for Auto Finance

While the financial services industry has long utilized AI and machine learning, auto financiers are now exploring innovative ways to harness advanced AI capabilities to enhance operational efficiency, customer service, and talent development. Hear from industry leaders on how they are leveraging the latest AI trends to maximize opportunities, minimize risks, and unlock potential for your business.

The increased digitization of the lending process, the use of big data and analytics, and efforts to enhance competitive finance offers and access to credit present opportunities that also come with heightened fraud and data privacy risks. Hear from top fraud and privacy experts about the latest trends in the fraud and data privacy space and the strategies to mitigate these risks

After a contentious and consequential 2024 election season, Americans are left with more questions than answers about leadership in Washington, trust in such longstanding institutions as the mainstream media, and uncertainty on a host of issues crucial to their daily lives and businesses. Join one of America’s most seasoned and respected political journalists for a discussion on the political and policy state of America and what 2025 may hold.

Amid lingering questions about consumer confidence, sustainable economic growth, deficit spending, trade issues, and the political and regulatory agendas that inform them, policymakers – elected officials, regulators, and the courts – will play significant roles in addressing these and other emerging issues. Join our esteemed government affairs leaders to learn about AFSA’s efforts on behalf of its members and the millions of customers they serve, to gain insights into the political and policy landscapes in Washington and across the states.

General Session
Driving Customer Engagement: Post-Sale Strategies for Success

Understanding and investing in customer success and long-term engagement after a vehicle sale is more crucial than ever. With an array of tools available, from analytics and automation to AI, lenders have numerous opportunities to enhance customer engagement. Join our panel to discover key strategies for unlocking post-onboarding customer engagement, the challenges involved, and how a successful strategy can drive revenue growth.

Talent management is undergoing significant disruption in pursuit of agile strategies that address changing workforce expectations, technology innovations, evolving business needs, competition for talent, and a focus on employee experience. Join talent development leaders as they discuss how people professionals are creating more engaging and empowering experiences for their colleagues, including the role AI tools can – or cannot – play in this transformation.

Join us for the Solutions Showcase, where AFSA Business Partners will present their most innovative solutions to help auto lenders tackle current market challenges. In a rapid-fire format, you’ll gain insights into cutting-edge technologies, strategies, and tools designed to enhance efficiency, improve customer experience, and drive growth. Don’t miss this opportunity to discover the latest advancements and connect with industry leaders who are shaping the future of auto lending.

As the digital landscape evolves, cybersecurity threats are becoming more sophisticated and pose significant risks to organizations. This session will provide insights into the latest strategies, techniques, and tools to future-proof your team’s skills, strengthen your defenses, and effectively respond to advanced cyber-attacks. Join us to learn how to stay ahead of emerging threats and ensure your organization’s security in 2025 and beyond

Join leaders from AFSA and the National Automobile Dealer Association for an insightful discussion on the shared opportunities and challenges facing our industries. Learn how these organizations are collaborating to address key issues and explore joint solutions for industry success.

Join Chief Executive Officer of Hyundai Motor America, Randy Parker, for his perspective on the vehicle-manufacturing and dealer industry, highlighting his leadership approach to building strong and diverse workforces and driving innovation to meet customer demand and expectations. Learn how these strategies have contributed to Hyundai’s rise as one of America’s most respected and recognizable brands.

Hear from four senior leaders in the vehicle-finance industry for a fast-paced and insightful discussion on the current business environment. Explore the challenges and opportunities in the marketplace and learn how these executives and their teams are addressing both internal and external issues. Gain valuable perspectives on strategies for success in today’s dynamic industry landscape.